FAQ's
Frequently Asked Questions
Got Questions? We’ve Got You.
Great design should feel exciting — not confusing. We know that working with a brand and design agency can feel unfamiliar at first, especially if it’s your first time. No stress, you’re in good hands.
Below you’ll find answers to some of the questions we’re most often asked, explained in plain language and without the jargon. If you don’t find what you’re looking for, feel free to reach out or give us a call — we’re always happy to chat things through properly.
📞 (+27) 63 413 7421 | (+27) 71 785 3129
General Questions
We’re a full-service creative studio helping businesses show up with confidence. From brand development, stationery & print, to graphic design, web development, hosting, and digital marketing, we’ve got you covered — all designed to help you look awesome to your audience and stand out from the rest.
For sure! That’s exactly why we’re here. Whether you’re unsure how to kick off your design or just need a fresh perspective, give us a shout — we’ll listen, ask a few good questions, and help you figure out the best route together. It’s less scary than it sounds 😉
LOL — we salute your hustle 😄 — but professional design isn’t just about making something “look nice.” It’s about communication, credibility, and making a strong first impression. Your visuals need to reflect how serious you are about your business. We’ll make it look great and work smarter.
Yes — we have a basic starting price sheet for standard services, but because every project is unique, we customise quotes to suit your specific needs. That means you get a price that makes sense and results that make a difference. Fill in the Request A Quote form or contact us to start.
We accept:
• Cash, though we prefer not to use this method for safety reasons.
• Bank transfer / EFT
• Electronic payment (where applicable)
So you can choose what works best for you.
Just three things:
A brief of what you want designed or developed
An approved quote
A deposit to get things moving
From there, we get into the fun stuff.
Graphic Design
We start with a proper chat — we call it The Brief. That’s where we listen to you, understand your goals, and get a feel for your brand. Then we design, get your feedback, make improvements, and refine until you’re happy. It’s collaborative, creative, and structured for success.
Once everything is finalised and paid up, you’ll receive all your files electronically — usually via email, Dropbox or link — in formats ready for web or print. We keep a copy too, just in case you need it later.
Yes — once the job is settled, copyright transfers to you. We might share the work in our portfolio (that’s how good work gets seen 😌), but the rights to use it? All yours.
No way — anything we make is custom and crafted from pencil based on your brief. No generic clip-art here.
Yes — you get your master files (like PSD, AI, EPS, CDR) as well as standard formats (PDF, PNG, JPG). That way, you can use them however you need — print, digital, or future updates.
Yes — we do rush jobs when we can, but they will include a rush fee. Best to call ahead and check availability so we can plan it properly.
Branding vs Logo Design – What’s the Difference?
A logo is a symbol. Branding is the system behind it.
Your logo is the face of your business — but branding is its personality, voice, and consistency across every touchpoint. That includes colours, fonts, messaging, layouts, and how your brand shows up everywhere from business cards to websites.
Strong branding builds recognition and trust. A logo alone can’t do that.
Think long-term. Build a brand.
👉 Ready to take your brand seriously? Let’s start here.
Branding
Branding is more than just a logo. It’s how your business looks, sounds, and feels to the outside world. It includes your visuals, messaging, tone of voice, and overall personality — basically, what people remember about you after interacting with your business.
A logo is a great start, but it’s only one piece of the puzzle. Proper branding ensures consistency across your website, social media, stationery, marketing material, and customer touchpoints. Without it, things can feel disconnected — and customers notice.
Depending on your needs, branding can include:
Logo design or refinement
Colour palettes & typography
Brand guidelines
Stationery design
Visual direction for web & social media
We tailor each branding package so it fits your business goals — no unnecessary extras.
Most branding projects take 7–14 working days, depending on the scope and how quickly feedback is provided. We’ll always give you a clear timeline upfront so there are no surprises.
Absolutely. Whether your brand feels outdated, inconsistent, or no longer represents where your business is heading, we can refresh or completely rework it — while still respecting what your customers already know and trust.
Yes — strong branding builds trust, credibility, and recognition. When people understand who you are and what you stand for, they’re far more likely to choose you over competitors (even if you’re not the cheapest).
Yes. Once final payment is made, all branding assets belong to you. We may showcase the work in our portfolio (with pride 😌), but your brand is fully yours to use and grow.
That’s completely normal. Part of our job is helping you figure that out. We’ll guide you through the process, ask the right questions, and present creative options that align with your vision — even if it’s still a bit fuzzy at the start.
Not at all. In fact, small and growing businesses benefit the most from strong branding — it helps you compete confidently and look established from day one.
Web Development
Absolutely — we’re a one-stop creative + web partner. We can register your domain, design your site, set up hosting, and configure email for you — so you don’t have to deal with too many cooks.
Yes — we can set up custom business emails (like sales@yourdomain.co.za or info@business.org.za) as part of the process.
Not exactly — different screens and browsers can display slight variations. We design and test across common devices and browsers, so your site looks great wherever it’s opened.
Pretty simple: a professionally made website, a domain name, and hosting. That’s the foundation for a credible online presence.
Text and images in digital formats are a big help (like Word docs and high-res photos), but if tech isn’t your thing, we can help prepare it too. Just let us know.
Nope — we discuss everything upfront and stick to the agreed price once the project starts. Transparency is part of how we work.
Yes — once completed and online, the site is 100% yours.
Yes — we can give your current site a facelift (keeping your look) or a full refresh if you want something new.
Typically 5–7 working days once all content is ready. Delays usually happen when text or images are still coming from the client.
Printing
We print all sorts — business cards, profiles, brochures, banners, flyers, stickers, calendars, annual reports, corporate gifts, signage and more. If it can be designed to be printed, we do it.
Yes — and that’s one of our strengths. We design with printing in mind, which means fewer mistakes, better finishes, and a smoother process from concept to delivery. One team, one process, no headaches.
We offer a range of professional finishes depending on the product, including:
Matte & gloss lamination
Spot UV
Foiling (where applicable)
Thick premium boards
Binding options
If you’re unsure what works best, we’ll guide you.
Yes — once the project is approved, you’ll see progress updates. If it’s being delivered, we’ll share tracking info. We’ll keep you posted at every stage.
Yes. While bulk printing is more cost-effective, we do offer short-run printing for businesses that need flexibility or are testing the waters.
We work with various paper stocks — from standard and coated papers to premium textured options. We’ll recommend the best stock based on your design, usage, and budget.
Yes — we design and print branded corporate items such as:
T-shirts & corporate shirts
Mugs
Caps
Branded stationery & promotional items
Perfect for events, staff wear, or client gifting.
Turnaround times depend on the item and quantity, but most printing jobs take 3–7 working days after final approval. Rush jobs can be accommodated where possible.
Always. We’ll send you a digital proof for approval before anything goes to print. Nothing moves forward until you’re happy.
Screens and printers work differently, so slight variations can happen. We design using print-safe colour settings and calibrations to ensure the closest possible match.
If the error is on our side, we’ll fix it. If the error was approved in the final proof, we’ll help where possible — but approvals are taken seriously to avoid delays and costs.
Ready to Take the Next Step?
Whether you’re planning a new brand, refreshing your website, or preparing to print, we’ll guide you through it — properly.
